Shift Lead - Team Coach & Customer Experience

Ziggi’s Coffee, LLC; Burlington (CO); On-site; USD 21,000 - 25,000; Full time

Job summary

Ziggi’s Coffee, LLC in Burlington, Colorado is seeking a Shift Lead to uphold our values and lead by example in serving customers and guiding the team to success. The role emphasizes strong communication, training, and staff development, with a focus on operational efficiency, inventory, money handling, and delivering exceptional guest experiences in a fast-paced cafe environment.

You'll collaborate with management to maintain service quality, adhere to policies, and foster a welcoming

Qualifications

• Prior shift-lead experience preferred in food/retail.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.

Responsibilities

• Maintain clear communication with staff, managers, and owner.
• Uphold company policies and core values.
• Train and coach new and current team members.
• Address process deviations and delegate tasks to maintain flow.
• Handle customer complaints professionally and empathetically.
• Count registers, perform safe drops, balance the change box.
• Prepare daily store metrics recap including Sales Per Man Hour (SPMH).
• Conduct monthly inventory to ensure stock levels.
• Create and maintain a welcoming atmosphere for customers and collaborate with team to improve service processes.
• Stay updated on menu, promotions, and seasonal offerings.
• Keep store clean and organized.

Skills

Shift-Lead experience

Organizational skills

Multitasking

Communication skills

Leadership by example

Job description

Ziggi’s Coffee, LLC in Burlington, Colorado is seeking a Shift Lead to uphold our values and lead by example in serving customers and guiding the team to success. The role emphasizes strong communication, training, and staff development, with a focus on operational efficiency, inventory, money handling, and delivering exceptional guest experiences in a fast-paced cafe environment.

You'll collaborate with management to maintain service quality, adhere to policies, and foster a welcoming