Shift Lead, Coffee Shop — People-First Leader

Ziggi’s Coffee, LLC; Candelas (CO); On-site; USD 21,000 - 26,000; Full time

Job summary

Ziggi’s Coffee, LLC in Colorado is seeking a Shift Lead to uphold our values and lead by example while serving customers and guiding the team to success.

This role emphasizes strong communication, coaching, and operations—training new staff, enforcing policies, resolving issues, and maintaining a welcoming, efficient store environment.

You will manage daily tasks such as counts, deposits, and performance recaps, while staying adaptable in a fast-paced, customer-focused setting.

Qualifications

• Experience leading a team in food or retail preferred.
• Strong customer service focus and problem-solving.
• Ability to train and coach staff effectively.
• Ability to enforce company policies and core values.

Responsibilities

• Count registers, manage deposits, and balance the change box.
• Prepare daily store metrics and Sales Per Man Hour (SPMH) tracking.
• Oversee inventory and monthly stock checks.
• Train and coach new employees.
• Handle customer complaints professionally.

Skills

Shift Lead experience

Organizational skills

Multitasking

Communication skills

Interpersonal skills

People-first leadership

Job description

Ziggi’s Coffee, LLC in Colorado is seeking a Shift Lead to uphold our values and lead by example while serving customers and guiding the team to success.

This role emphasizes strong communication, coaching, and operations—training new staff, enforcing policies, resolving issues, and maintaining a welcoming, efficient store environment.

You will manage daily tasks such as counts, deposits, and performance recaps, while staying adaptable in a fast-paced, customer-focused setting.