Shift Lead & Team Coach

Ziggi’s Coffee, LLC; Loveland (CO); On-site; USD 23,000 - 29,000; Full time

Job summary

Ziggi’s Coffee, LLC in Loveland, CO is seeking a Shift Lead to uphold our values daily. You will lead by example in customer service and guide the team to success, ensuring policy adherence and continuous improvement. This role emphasizes training, coaching, and a positive store culture to drive consistent performance.

The position requires strong communication and multitasking abilities, with a focus on maintaining service standards in a fast-paced retail environment.

Qualifications

• Previous Shift-Lead experience preferred in food or retail industries.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Ability to lead by example and contribute to a positive team culture.

Responsibilities

• Maintain consistent and effective communication with staff, managers, and the store owner, ensuring that wins and opportunities for improvement are clearly articulated.
• Ensure that all staff adhere to company policies and procedures, upholding our core values at all times.
• Train new employees thoroughly and provide ongoing training, support, and coaching to current team members to enhance their skills and confidence.
• Address any process deviations proactively, correcting team members when necessary, and delegating tasks to maintain operational flow.
• Handle customer complaints with professionalism and empathy, striving to turn challenges into positive experiences.

Skills

Shift-Lead experience

Organizational skills

Multitasking

Communication skills

Team leadership culture

Job description

Ziggi’s Coffee, LLC in Loveland, CO is seeking a Shift Lead to uphold our values daily. You will lead by example in customer service and guide the team to success, ensuring policy adherence and continuous improvement. This role emphasizes training, coaching, and a positive store culture to drive consistent performance.

The position requires strong communication and multitasking abilities, with a focus on maintaining service standards in a fast-paced retail environment.