Shift Lead: People-First Coffee Team Coach

Ziggi’s Coffee, LLC; Loveland (CO); On-site; USD 2,066,000 - 2,617,000; Full time

Job summary

Ziggi’s Coffee in Loveland, CO is seeking a dedicated Shift Lead to uphold our people-first values and lead by example in serving customers and guiding the team to success.

You will train new staff, ensure adherence to policies, manage cash handling and deposits, present daily store metrics, supervise inventory, and maintain a welcoming, clean, and efficient shop environment while continually improving service.

Qualifications

• Shift-Lead experience preferred in food or retail.
• Strong organizational and multitasking skills.
• Willingness to thrive in a fast-paced, dynamic environment.
• Excellent communication and interpersonal skills.
• Ability to lead by example and contribute to a positive team culture.

Responsibilities

• Count registers, balance the change box, and manage daily deposits to ensure financial integrity.
• Prepare and present a daily recap of store metrics to track performance.
• Train new employees and provide ongoing coaching to current team members.
• Maintain staff communication and uphold company policies and core values.
• Address customer complaints professionally to ensure positive experiences.
• Conduct monthly inventory checks and optimize stock levels.

Skills

Shift-Lead experience

Organizational skills

Multitasking

Communication skills

Team leadership

Job description

Ziggi’s Coffee in Loveland, CO is seeking a dedicated Shift Lead to uphold our people-first values and lead by example in serving customers and guiding the team to success.

You will train new staff, ensure adherence to policies, manage cash handling and deposits, present daily store metrics, supervise inventory, and maintain a welcoming, clean, and efficient shop environment while continually improving service.