Shift Lead, People-First Coffee Team Coach

Ziggi’s Coffee, LLC; Colorado Springs (CO); On-site; USD 19,000 - 25,000; Full time

Job summary

Ziggi’s Coffee, LLC in Colorado Springs is seeking a Shift Lead who embodies a people-first mindset, leads by example, and guides the team to deliver outstanding customer service each day.

The role extends barista responsibilities to training staff, enforcing store standards, and communicating goals to the team and store owner to drive continuous improvement and operational excellence.

Qualifications

• Previous Shift-Lead experience preferred in food or retail.
• Strong organizational and multitasking skills.
• Willingness to thrive in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Lead by example and contribute to a positive team culture.

Responsibilities

• Count registers, handle deposits, and manage daily financials.
• Train new staff and coach current team to improve skills.
• Communicate wins and opportunities for improvement with staff and leadership.
• Address deviations and delegate tasks to maintain workflow.
• Handle customer complaints with professionalism and empathy.

Skills

Shift-Lead experience

Organizational skills

Multitasking

Communication skills

People-first leadership

Job description

Ziggi’s Coffee, LLC in Colorado Springs is seeking a Shift Lead who embodies a people-first mindset, leads by example, and guides the team to deliver outstanding customer service each day.

The role extends barista responsibilities to training staff, enforcing store standards, and communicating goals to the team and store owner to drive continuous improvement and operational excellence.