Shift Lead: People-First Team Coach & Ops Leader

Ziggi’s Coffee, LLC; Commerce City (CO); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

Ziggi’s Coffee, LLC in Colorado is seeking a dedicated Shift Lead to uphold our values while guiding a friendly team through busy shifts. You will train staff, manage daily operations, and help maintain a welcoming, efficient store culture.

Join us to lead by example, communicate effectively with the team, and ensure superior customer experiences during every shift. This role emphasizes leadership, coaching, and a positive atmosphere in a fast-paced coffee shop environment.

Qualifications

• Previous Shift-Lead experience preferred in food or retail.
• Strong organizational and multitasking abilities.
• Ability to thrive in a fast-paced, dynamic environment.
• Excellent communication and interpersonal skills.
• Ability to lead by example and foster a positive team culture.

Responsibilities

• Maintain clear communication with staff, managers, and owner, articulate wins and opportunities.
• Ensure staff adhere to policies and uphold core values.
• Train new employees and provide ongoing coaching to staff.
• Address deviations, correct performance, and delegate tasks to keep operations flowing.
• Handle customer complaints with professionalism and empathy to create positive experiences.

Skills

Shift-Lead experience

Organizational skills

Multitasking

Communication skills

Team leadership

Job description

Ziggi’s Coffee, LLC in Colorado is seeking a dedicated Shift Lead to uphold our values while guiding a friendly team through busy shifts. You will train staff, manage daily operations, and help maintain a welcoming, efficient store culture.

Join us to lead by example, communicate effectively with the team, and ensure superior customer experiences during every shift. This role emphasizes leadership, coaching, and a positive atmosphere in a fast-paced coffee shop environment.