Shift Lead - Store Ops & Customer Service

Clear Destination Inc.; Indianapolis (IN); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Clear Destination Inc. in Indianapolis is seeking a Shift Lead to oversee daily store operations and customer service on assigned shifts. You will open and close the store, supervise team members across departments, and protect assets and funds.

The role emphasizes maintaining store conditions, safety, sanitation, and effective communication with customers and vendors. Strong reliability and flexibility are essential.

Qualifications

• Must be 18 years of age or older.
• High School diploma or equivalent required.
• Strong product knowledge and ability to train other team members.
• Proficiency in basic math.
• Read, write and speak English.
• Spanish or other languages a plus.
• Dependable and flexible.
• Ability to travel to multiple work locations.

Responsibilities

• Open and close the store according to established procedures.
• Directs and monitors day-to-day activities of store team members in all departments.
• Communicates with customers in a friendly and courteous manner.
• Resolves customer complaints, including exchanges and refunds.
• Documents complaints and follows up to correct the source of the complaint.
• Conducts front-end administrative procedures, including cash counting, till preparation, cash drops, cash pick-ups, verification of cash tills, and sale/return of gift cards.
• Completes electronic store reports and reports results to Store Manager.
• Performs cashier and stocking duties when necessary.
• Escalates employee issues to Store Manager or District Manager.
• Responds to vendors, including receiving loads/deliveries.
• Stocks inventory in all departments including produce, meat, and dairy.
• Ensures store health and safety compliance.
• Handles emergency management, evacuation procedures.
• Protects company property, funds and merchandise.
• Ensures loss prevention procedures daily.
• Store sanitation and cleaning during the shift.
• Serves as first contact for media and regulatory visitors; refers contact to Store Manager.
• May participate in panel interviewing but no hiring decisions.
• Performs other duties, including working in other departments.

Skills

Customer service

Supervisor experience

Basic math

Communication

Spanish language

Education

High School diploma or equivalent

Job description

Clear Destination Inc. in Indianapolis is seeking a Shift Lead to oversee daily store operations and customer service on assigned shifts. You will open and close the store, supervise team members across departments, and protect assets and funds.

The role emphasizes maintaining store conditions, safety, sanitation, and effective communication with customers and vendors. Strong reliability and flexibility are essential.