Store Operations Lead (Shift)

Clear Destination Inc.; Akron (OH); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Clear Destination Inc. in Akron, OH is seeking a Shift Lead to direct daily store activities when managers are not present. You will open/close the store, supervise full-time and part-time staff, and ensure excellent customer service while safeguarding assets.

You will handle cash procedures, resolve customer concerns, and maintain health, safety and sanitation standards on shift. The ideal candidate has a high school diploma and strong communication and teamwork skills.

Qualifications

• Must be 18 years of age or older.
• High School diploma or equivalent required.
• Comprehensive product knowledge and the ability to train other team members.
• Previous training / supervisory experience a plus.
• Company work history will be strongly considered, including attendance, work performance, safety, policy compliance and performance management.
• Proficiency in basic math skills required, including addition, subtraction, multiplication and division.
• Must be able to read, write and speak in English.
• Demonstrate effective oral and written communication, interpersonal skills.
• Language proficiency in Spanish or other languages is a plus.
• Must be dependable and flexible.
• Ability to travel to multiple work locations.
• Excellent customer service, teamwork and problem-solving skills.
• Must adhere to uniform dress code.

Responsibilities

• Open and close the store according to established procedures
• Directs and monitors the day-to-day activities of full time/part time store team members in all departments
• Communicates with customers in a friendly and courteous manner
• Resolves customer complaints, including exchanges and refunds
• Documents complaints and takes follow-up steps to correct the source of the complaint
• Conducts front end administrative procedures, including cash counting, till preparation, cash drops, cash pick-ups, verification of cash tills, and sale of/return of gift cards
• Completes electronic store reports and reports results to Store Manager
• Performs cashier and stocking duties when necessary
• Escalates employee issues, such as disciplinary actions, cash discrepancies, attendance, performance, and significant customer complaints to Store Manager or District Manager
• Responds promptly to vendors, including receiving loads / deliveries
• Stocks inventory within all departments including filling and culling produce, filling meat and checking dates as needed, filling milk and eggs
• Ensures the store is operating in compliance with company standards for health and safety
• Handles emergency management, such as evacuation procedures, appropriately
• Protects company property, funds and merchandise
• Ensures that loss prevention procedures are followed daily
• Responsible for store sanitation, cleaning throughout the shift
• Serves as first contact for media and regulatory visitors and refers contact to Store Manager
• May participate in the panel interviewing process, but does not have authority to make hiring decisions
• Performs other duties, including working in other departments, as assigned

Skills

Customer service

Supervisory experience

English literacy

Math skills

Communication skills

Teamwork

Flexible / dependable

Uniform policy adherence

Multilingual ability (Spanish a plus)

Ability to travel

Education

High School diploma or equivalent

Job description

Clear Destination Inc. in Akron, OH is seeking a Shift Lead to direct daily store activities when managers are not present. You will open/close the store, supervise full-time and part-time staff, and ensure excellent customer service while safeguarding assets.

You will handle cash procedures, resolve customer concerns, and maintain health, safety and sanitation standards on shift. The ideal candidate has a high school diploma and strong communication and teamwork skills.