Shift Lead: Customer Service & Operations

PLS; Indianapolis (IN); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) plan

Opportunities for advancement

Ongoing training

Job summary

A leading retail financial services provider in Indianapolis is hiring a Shift Supervisor. This role involves leading the store team to provide excellent customer service and assist in daily operations. Candidates must have management experience, strong communication skills, and a commitment to building customer relationships. PLS offers benefits such as medical/dental/vision coverage and opportunities for advancement. This position requires flexibility in work hours and a focus on customer satisfaction.

Qualifications

• A minimum of one year of management experience in hospitality, financial services, retail, or restaurant.
• Ability to engage with customers comfortably and develop positive relationships.
• Must have excellent verbal and written communication skills.

Responsibilities

• Maintain exemplary customer service and build customer relationships.
• Support the Assistant Store Manager in meeting store goals.
• Coach team members on transaction processes ensuring compliance.

Skills

Customer engagement

Relationship building

Team leadership

Communication skills

Integrity and honesty

Job description

A leading retail financial services provider in Indianapolis is hiring a Shift Supervisor. This role involves leading the store team to provide excellent customer service and assist in daily operations. Candidates must have management experience, strong communication skills, and a commitment to building customer relationships. PLS offers benefits such as medical/dental/vision coverage and opportunities for advancement. This position requires flexibility in work hours and a focus on customer satisfaction.