Shift Lead - Customer Service & Store Operations

PLS; Indianapolis (IN); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k)

Vacation

Opportunities for advancement

Ongoing training

Job summary

A leading financial services provider is looking for a Shift Supervisor in Indianapolis. The role involves ensuring exceptional customer service, managing team operations in the absence of store management, and fostering a strong customer service culture. Candidates should have management experience, strong communication skills, and integrity. The position offers a dynamic environment with opportunities for professional growth.

Qualifications

• Minimum of one year of management experience in hospitality, financial services, retail, or restaurant.
• Strong desire to inspire excellence in a team.
• English fluency required, bilingual in English/Spanish is a plus.

Responsibilities

• Provide leadership to ensure outstanding customer service.
• Assist the Assistant Store Manager in day-to-day operations.
• Coaching customer service representatives on transaction processes.
• Support store marketing efforts within the community.
• Resolve customer complaints.

Skills

Customer service

Management experience

Communication skills

Relationship building

Integrity

Job description

A leading financial services provider is looking for a Shift Supervisor in Indianapolis. The role involves ensuring exceptional customer service, managing team operations in the absence of store management, and fostering a strong customer service culture. Candidates should have management experience, strong communication skills, and integrity. The position offers a dynamic environment with opportunities for professional growth.