Shift Lead, Store Ops & Customer Experience

Walgreens; United States; On-site; USD 23,419 - 27,552; Full time

Job summary

Walgreens is seeking a dedicated associate to help open and close the store, manage cash and backroom tasks, and ensure readiness for business days. You will assist with vendor deliveries, pricing, and inventory accuracy while delivering strong customer service.

In this role you will greet customers, resolve issues, and support displays and promotions to drive a delightful shopping experience across departments.

Qualifications

• One year of prior leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.
• State-required PTCB certification or pharmacy license.
• We will consider applicants with arrest or conviction records.

Responsibilities

• Open and close store in absence of management; start-up systems and cash handling.
• Complete returns, refunds, cash drops, and provide change to registers.
• Deliver a distinctive customer experience and assist customers.
• Handle vendor deliveries and backdoor access as needed.
• Maintain inventory accuracy and pricing; update signage as required.
• Assist with bookkeeping tasks and daily sales records.
• Support displays, promotions, and store resets to drive sales.
• Ensure compliance with state/local laws on regulated products.

Skills

Leadership experience

Cash handling

Customer service

English fluency

Job description

Walgreens is seeking a dedicated associate to help open and close the store, manage cash and backroom tasks, and ensure readiness for business days. You will assist with vendor deliveries, pricing, and inventory accuracy while delivering strong customer service.

In this role you will greet customers, resolve issues, and support displays and promotions to drive a delightful shopping experience across departments.