Shift Lead — Store Ops & Customer Experience

Walgreens; Roseville (CA); On-site; USD 26,000 - 30,000; Full time

Job summary

Walgreens is seeking a team member who supports store operations in the absence of management, ensures cash handling accuracy, and helps maintain an inviting, customer-focused environment. You will participate in back-office tasks, assist with vendor deliveries, and help keep pricing and displays compliant with policies.

The role emphasizes strong customer service, attention to detail, and collaboration with managers to ensure smooth daily operations and a positive shopper experience.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including required systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, and cash drops to the safe with/change at registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers, greets them, and assists with products and services to ensure a positive experience.
• Maintains inventory accuracy and assists with pricing, displays, and regulatory compliance.

Skills

Leadership

Retail key holder

English fluency

Job description

Walgreens is seeking a team member who supports store operations in the absence of management, ensures cash handling accuracy, and helps maintain an inviting, customer-focused environment. You will participate in back-office tasks, assist with vendor deliveries, and help keep pricing and displays compliant with policies.

The role emphasizes strong customer service, attention to detail, and collaboration with managers to ensure smooth daily operations and a positive shopper experience.