Shift Lead: Store Ops & Customer Experience

Walgreens Co.; Plainville (CT); On-site; USD 25,000 - 32,000; Full time

Job summary

Walgreens Co. is seeking a store associate with leadership experience to open/close the store when management is absent and to handle cash and daily operations.

You will deliver outstanding customer service, assist with vendor deliveries, and maintain accurate inventory and pricing across departments. The role emphasizes a strong focus on a delightful customer experience, adherence to policies, and teamwork to support store performance.

Qualifications

• 1 year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including cash handling and ensuring readiness for the business day.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services.
• Resolves customer issues to ensure a positive experience and shares best practices with team members.
• Responsible for holding store keys to open and close without management as necessary.
• Assists with and coaches other team members in vendor deliveries and backroom operations.
• Registers all related sales on assigned cash register, including price verifications and voids.
• Reviews order exceptions and assists in reverse logistics and merchandise displays.
• Maintains inventory accuracy and shelf stock including backroom and overstock locations.
• Ensures store signage and pricing accuracy and compliance with local regulations.

Skills

Leadership experience

Customer service

English proficiency

Education

PTCB certification or pharmacy license

Tools

POS system familiarity

Store systems knowledge

Job description

Walgreens Co. is seeking a store associate with leadership experience to open/close the store when management is absent and to handle cash and daily operations.

You will deliver outstanding customer service, assist with vendor deliveries, and maintain accurate inventory and pricing across departments. The role emphasizes a strong focus on a delightful customer experience, adherence to policies, and teamwork to support store performance.