Shift Lead - Store Ops & Customer Experience

Walgreens; Parsippany-Troy Hills (NJ); On-site; USD 25,000 - 29,000; Full time

Job summary

Walgreens in Parsippany, NJ seeks a front-end supervisor to open and close the store in management's absence, manage cash handling, and prepare the floor for the business day. You will handle returns, refunds, and cash drops while delivering a distinctive customer experience.

You will support inventory, pricing, and displays, ensuring smooth backroom operations and compliance with store policies. This role emphasizes exceptional customer service, teamwork, and daily operational execution to keep

Qualifications

• 1 year of leadership, supervisory, or retail key holder experience.
• Fluent in reading, writing and speaking English.

Responsibilities

• Opens and closes the store in the absence of management, handling cash and system start-ups.
• Completes product returns, order voids, refunds, cash drops and provides change as requested.
• Models and delivers a distinctive and delightful customer experience.
• Assist with inventory, pricing, displays, and backroom processes.
• Supports pharmacy out window and ensures compliance with policies.

Skills

Leadership experience

Customer service

Retail operations

English proficiency

Education

PTCB certification or pharmacy license (state-dependent)

Job description

Walgreens in Parsippany, NJ seeks a front-end supervisor to open and close the store in management's absence, manage cash handling, and prepare the floor for the business day. You will handle returns, refunds, and cash drops while delivering a distinctive customer experience.

You will support inventory, pricing, and displays, ensuring smooth backroom operations and compliance with store policies. This role emphasizes exceptional customer service, teamwork, and daily operational execution to keep