Shift Lead: Customer Experience & Store Ops

Walgreens; Paterson (NJ); On-site; USD 25,000 - 32,000; Full time

Job summary

Walgreens in Paterson, NJ seeks a lead associate with strong customer service and store Operations skills. You will open/close the store in management's absence, manage cash handling, returns, and price changes, and support displays and inventory control.

You will coach team members on service standards and help deliver a distinctive Walgreens experience. The role emphasizes leadership, cash handling, and teamwork in a fast-paced retail setting, with responsibilities spanning daily operations

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of management and ensure readiness for the business day.
• Handle cash operations, returns, refunds, and cash drops to the safe.
• Deliver a distinctive and delightful customer experience.
• Assist with inventory, pricing, and back-room processes.
• Support store operations, including vendor deliveries and displays.

Skills

Leadership experience

Fluent English

Education

PTCB certification or pharmacy license

Job description

Walgreens in Paterson, NJ seeks a lead associate with strong customer service and store Operations skills. You will open/close the store in management's absence, manage cash handling, returns, and price changes, and support displays and inventory control.

You will coach team members on service standards and help deliver a distinctive Walgreens experience. The role emphasizes leadership, cash handling, and teamwork in a fast-paced retail setting, with responsibilities spanning daily operations