Shift Lead - Store Ops & Customer Experience

Walgreens; Mokena (IL); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Mokena, IL is seeking a Store Key Holder to help open and close the store when management is not present, manage cash handling and basic pricing tasks, and ensure a consistently positive customer experience. You will assist with inventory control, returns, and vendor-related tasks, while coaching team members on service standards.

The role requires at least one year in a supervisory or key-holder capacity, and fluency in English.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)

Responsibilities

• Opens and closes the store in the absence of store management, including required systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change at registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers by greeting them and offering assistance with products and services.
• Keeps management informed by reporting disciplinary issues and customer complaints as needed.
• Maintains accurate inventory counts and ensures proper pricing and signage in-store.

Skills

Leadership

Customer service

Retail operations

Job description

Walgreens in Mokena, IL is seeking a Store Key Holder to help open and close the store when management is not present, manage cash handling and basic pricing tasks, and ensure a consistently positive customer experience. You will assist with inventory control, returns, and vendor-related tasks, while coaching team members on service standards.

The role requires at least one year in a supervisory or key-holder capacity, and fluency in English.