Shift Lead: Store Ops & Customer Experience

Able Too Work; Mobile (AL); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens is seeking a store team member to ensure smooth daily operations, handle cash and returns, and deliver a distinctive customer experience. You will open/close the store in the absence of management, assist with inventory, pricing, and displays, and support bookkeeping tasks as needed.

Fluency in English and a valid PTCB/pharmacy license are required. The role emphasizes proactive customer service, backdoor/vendor coordination, and maintaining compliant store conditions.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management, including required cash handling and ensuring floor and stock room are ready for business.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change to registers.
• Models and delivers a distinctive customer experience.
• Engages customers, resolves issues, and answers questions to ensure a positive experience.
• Maintains inventory accuracy and supports pricing and signage to comply with local regulations.
• Assists with vendor deliveries, backdoor access, and reverse logistics.
• Supports display setup, resets, and promotional merchandise.
• Assists with bookkeeping activities, cash reports, and ledger tasks as requested.
• Ensures store systems and equipment knowledge; supports pharmacy out window when needed.

Skills

Leadership experience

Customer service

English fluency

Education

PTCB certification or pharmacy license

Job description

Walgreens is seeking a store team member to ensure smooth daily operations, handle cash and returns, and deliver a distinctive customer experience. You will open/close the store in the absence of management, assist with inventory, pricing, and displays, and support bookkeeping tasks as needed.

Fluency in English and a valid PTCB/pharmacy license are required. The role emphasizes proactive customer service, backdoor/vendor coordination, and maintaining compliant store conditions.