Shift Lead: Store Operations & Customer Experience

Walgreens Co.; Oakland (CA); On-site; USD 25,000 - 32,000; Full time

Job summary

Walgreens Co. is seeking a Store Lead who can open and close the store in the absence of management, manage cash handling and back-office tasks, and ensure the floor and stock room are ready for business. You will also assist with vendor deliveries, price changes, and display updates to support sales and compliance.

You will actively greet customers, resolve issues, and model exceptional service. A valid PTCB certification or pharmacy license per state is preferred, with a strong focus on

Qualifications

• 1 year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management and handles required cash and floor prep.
• Completes product returns, refunds, and cash handling including deposits and cash drops.
• Delivers a distinctive and delightful customer experience and assists with vendor deliveries as needed.
• Engages customers, answers questions, and helps with products and services to ensure a positive experience.
• Maintains inventory accuracy, pricing accuracy, and visible signage across the store.

Skills

Leadership experience

Customer service

English fluency

Cash handling

Store operations

Retail knowledge

Education

PTCB certification or pharmacy license

Tools

Store systems

Cash registers

Job description

Walgreens Co. is seeking a Store Lead who can open and close the store in the absence of management, manage cash handling and back-office tasks, and ensure the floor and stock room are ready for business. You will also assist with vendor deliveries, price changes, and display updates to support sales and compliance.

You will actively greet customers, resolve issues, and model exceptional service. A valid PTCB certification or pharmacy license per state is preferred, with a strong focus on