Shift Lead: Retail Ops & Customer Experience

Walgreens Co.; Hopatcong Hills (NJ); On-site; USD 25,000 - 32,000; Full time

Job summary

Walgreens Co. is seeking a team member who will open and close the store when management is not present, ensuring all systems are started, cash handling is accurate, and the floor and stockroom are ready for business.

The role involves handling deliveries, returns, and maintaining pricing and displays to optimize customer experience. Ideal candidates will have at least one year of leadership or supervisory experience, fluent English, and a valid pharmacy license or PTCB certification where

Qualifications

• One year of leadership, supervisory, or key holder experience.
• Fluent reading, writing, and speaking English.

Responsibilities

• Open and close the store in absence of management, starting systems and handling cash.
• Process returns, refunds, cash drops, and register adjustments with accuracy.
• Provide a distinctive customer experience and assist customers with products and services.
• Assist with inventory and backroom organization; manage backdoor deliveries when needed.
• Maintain pricing accuracy and signage; perform basic merchandising and resets.
• Support pharmacy-related duties and ensure compliance with policies and state laws.

Skills

Leadership experience

Customer service

English fluency

Cash handling

Education

Pharmacy license

PTCB certification

Tools

POS system

Store systems

Job description

Walgreens Co. is seeking a team member who will open and close the store when management is not present, ensuring all systems are started, cash handling is accurate, and the floor and stockroom are ready for business.

The role involves handling deliveries, returns, and maintaining pricing and displays to optimize customer experience. Ideal candidates will have at least one year of leadership or supervisory experience, fluent English, and a valid pharmacy license or PTCB certification where