Shift Lead: Store Ops & Customer Experience

Walgreens; Manassas (VA); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Manassas, VA is seeking a capable Retail Associate to open and close the store in the absence of management, handle cash, assist customers, and maintain inventory. You will ensure store readiness for the business day, support back-door deliveries, and uphold pricing and signage standards.

You will also engage customers, resolve issues, coach team members, and help with merchandising, stocking, and basic bookkeeping tasks.

Qualifications

• One year of prior leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Open and close the store in the absence of management and ensure readiness for business day.
• Handle cash, refunds, drops to safe, and provide change to registers.
• Engage customers, resolve issues, and deliver a distinctive customer experience.
• Assist with vendor deliveries and back door access as needed.
• Maintain accurate inventory counts and ensure proper pricing/signage.

Skills

Leadership

Customer service

Team coaching

Cash handling

Pricing & signage

Inventory control

Store operations

English proficiency

Education

PTCB certification or pharmacy license

Tools

POS system

Store systems knowledge

Job description

Walgreens in Manassas, VA is seeking a capable Retail Associate to open and close the store in the absence of management, handle cash, assist customers, and maintain inventory. You will ensure store readiness for the business day, support back-door deliveries, and uphold pricing and signage standards.

You will also engage customers, resolve issues, coach team members, and help with merchandising, stocking, and basic bookkeeping tasks.