Shift Lead: Store Ops & Customer Experience

Walgreens; Houston (TX); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens seeks a capable team member in Houston to open/close the store when management is absent and manage cash and basic store duties. You will engage customers, assist with products and services, and ensure smooth daily operations.

You will support inventory accuracy, pricing tasks, and merchandising while delivering a consistent, friendly customer experience. This role requires English fluency and prior retail leadership experience.

Qualifications

• One year of leadership or retail key holder experience.
• Fluent in reading, writing, and speaking English.
• PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of management and handles cash processes.
• Completes product returns, refunds, cash drops, and price verifications.
• Delivers a distinctive customer experience and assists customers with products and services.
• Maintains inventory accuracy and supports pricing changes as needed.
• Assists with displays, backroom organization, and store maintenance.

Skills

Customer service

Leadership

Retail operations

Communication

Education

PTCB certification or pharmacy license

Tools

Cash register system

Job description

Walgreens seeks a capable team member in Houston to open/close the store when management is absent and manage cash and basic store duties. You will engage customers, assist with products and services, and ensure smooth daily operations.

You will support inventory accuracy, pricing tasks, and merchandising while delivering a consistent, friendly customer experience. This role requires English fluency and prior retail leadership experience.