Shift Lead – Store Ops & Customer Experience

Walgreens Co.; Bloomington (IL); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. is seeking an associate to open and close the store when management is absent, handle cash and essential register tasks, and ensure the floor and stock room are ready for business. You will engage customers, process returns and refunds, and help maintain pricing and displays to support a positive shopping experience.

The role emphasizes frontline service, teamwork, and adherence to store policies, with responsibilities extending to inventory and vendor delivery support as needed.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent in reading, writing, and speaking English.
• Willing to work in a fast-paced retail environment.
• Ability to handle cash and perform store checks as required.

Responsibilities

• Opens and closes the store in the absence of management, performs required systems start-ups and cash handling.
• Completes product returns, refunds, cash drops, and provides change to cash registers.
• Delivers a distinctive and delightful customer experience to shoppers.

Skills

Leadership

Customer service

English fluency

Education

PTCB certification or pharmacy license

Job description

Walgreens Co. is seeking an associate to open and close the store when management is absent, handle cash and essential register tasks, and ensure the floor and stock room are ready for business. You will engage customers, process returns and refunds, and help maintain pricing and displays to support a positive shopping experience.

The role emphasizes frontline service, teamwork, and adherence to store policies, with responsibilities extending to inventory and vendor delivery support as needed.