Shift Lead: Customer Experience & Store Ops

Walgreens Co.; North Andrew Gardens (FL); Sur place; USD 24 000 - 31 000; Plein temps

Résumé du poste

Walgreens Co. is seeking an associate to open/close the store when management is absent, handle cash and ensure readiness of floor and stock room for the business day.

The role also involves processing returns, refunds, and price verifications while delivering a distinctive Walgreens customer experience. You will greet customers, assist with products and services, and mentor team members on customer service best practices to maintain a premier shopping experience.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsabilités

• Opens and closes the store in the absence of store management, including systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change at registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers by greeting them and offering assistance with products and services; resolves issues to ensure a positive experience.
• Manages store keys for opening/closing and assists with vendor deliveries and backroom operations.
• Records sales on cash registers, reviews price verifications, and handles pricing tasks per local regulations.
• Maintains inventory accuracy and store appearance; supports displays, resets, and promotions.
• Ensures compliance with state/local laws on regulated products and bag checks of team members.

Connaissances

Leadership experience

Customer service

English proficiency

Formation

PTCB certification or pharmacy license

Description du poste

Walgreens Co. is seeking an associate to open/close the store when management is absent, handle cash and ensure readiness of floor and stock room for the business day.

The role also involves processing returns, refunds, and price verifications while delivering a distinctive Walgreens customer experience. You will greet customers, assist with products and services, and mentor team members on customer service best practices to maintain a premier shopping experience.