Shift Lead: Store Ops, Cash & CX Champion

Walgreens; Naperville (IL); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Naperville, IL is seeking a team member to handle opening/closing duties, cash handling, returns, and customer service while providing a positive shopping experience. The role supports store operations, pricing, inventory, and compliance with local regulations.

The position emphasizes customer engagement, teamwork, and maintaining store standards. Prior leadership or key-holder experience is preferred, with English fluency required and PTCB certification or pharmacy license

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management and handles required cash procedures.
• Completes product returns, refunds, cash drops, and provides change at registers.
• Models and delivers a distinctive and delightful customer experience.
• Greet customers and assist with products and services to ensure a positive experience.
• Maintain inventory counts and price changes with proper signage and compliance.

Skills

Leadership experience

Retail experience

English fluency

Education

PTCB certification or pharmacy license

Job description

Walgreens in Naperville, IL is seeking a team member to handle opening/closing duties, cash handling, returns, and customer service while providing a positive shopping experience. The role supports store operations, pricing, inventory, and compliance with local regulations.

The position emphasizes customer engagement, teamwork, and maintaining store standards. Prior leadership or key-holder experience is preferred, with English fluency required and PTCB certification or pharmacy license