Shift Lead: Store Operations & Guest Experience

Walgreens Co.; Pennsylvania; On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. in Pennsylvania seeks a Retail Key Holder to support daily store operations, including opening and closing in the absence of management and handling cash with accuracy.

You will assist with vendor deliveries, pricing, and maintaining signage and inventory while delivering a consistent customer experience. You will engage customers, resolve issues, coach teammates on procedures, and help ensure compliance with store policies and regulatory requirements.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Open and close the store in the absence of management, including required systems start-ups and cash handling.
• Complete product returns, refunds, cash drops, and provide change to registers.
• Deliver a distinctive and delightful customer experience.
• Hold store keys to open/close without management as necessary.
• Assist with vendor deliveries and backdoor access.
• Register all related sales on the cash register and maintain records of scanning errors and price verifications.
• Support displays, pricing, and inventory accuracy across departments.
• Assist with pricing changes and signage to comply with local regulations.
• Assist with bookkeeping activities and store maintenance as needed.
• Ensure compliance with policies and handle separation of food items per policy.

Skills

Leadership experience

Key holder experience

English proficiency

Education

PTCB certification or pharmacy license

Job description

Walgreens Co. in Pennsylvania seeks a Retail Key Holder to support daily store operations, including opening and closing in the absence of management and handling cash with accuracy.

You will assist with vendor deliveries, pricing, and maintaining signage and inventory while delivering a consistent customer experience. You will engage customers, resolve issues, coach teammates on procedures, and help ensure compliance with store policies and regulatory requirements.