Store Ops & Customer Experience Lead

Walgreens; Cleveland (TN); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Cleveland, TN is seeking a Store Associate to open and close the store in the absence of management, manage cash handling, and ensure the floor and stock room are ready for the business day. You will assist with deliveries through the back door and provide attentive customer service.

The role emphasizes delivering a distinctive customer experience, resolving issues, maintaining inventory accuracy, and supporting store operations with management as needed. English fluency is required.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent in reading, writing, and speaking English.
• Possession of a valid pharmacy license or PTCB certification as required by state.

Responsibilities

• Open and close the store in the absence of store management, including all required systems start-ups and cash handling.
• Complete product returns, order voids, customer refunds, cash drops to the safe, and provide change at registers.
• Model and deliver a distinctive and delightful customer experience.
• Assist with inventory management, pricing changes, and ensuring proper signage and regulatory compliance.

Skills

Leadership experience

Customer service

English proficiency

Education

Pharmacy license / PTCB certification

Job description

Walgreens in Cleveland, TN is seeking a Store Associate to open and close the store in the absence of management, manage cash handling, and ensure the floor and stock room are ready for the business day. You will assist with deliveries through the back door and provide attentive customer service.

The role emphasizes delivering a distinctive customer experience, resolving issues, maintaining inventory accuracy, and supporting store operations with management as needed. English fluency is required.