Shift Lead: Customer Experience & Operations

Walgreens; Murfreesboro (TN); On-site; USD 17,000 - 28,000; Full time

Job summary

Walgreens in Murfreesboro, TN seeks a team member to open and close the store when management is absent, manage cash handling and back-end processes, and ensure readiness for business. You will assist with vendor deliveries, returns, refunds, and maintain pricing accuracy.

You will engage customers, resolve issues, coach teammates on service excellence, and support inventory and displays to drive a seamless shopping experience.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid pharmacy certification or license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management, including systems start-ups and cash handling.
• Completes product returns, refunds, cash drops, and provides change at registers.
• Models and delivers a distinctive customer experience.
• Engages customers, resolves issues, and supports team with service excellence.
• Maintains accurate store inventory, pricing, and signage in line with policies.

Skills

Leadership experience

Retail key holder

English fluency

Job description

Walgreens in Murfreesboro, TN seeks a team member to open and close the store when management is absent, manage cash handling and back-end processes, and ensure readiness for business. You will assist with vendor deliveries, returns, refunds, and maintain pricing accuracy.

You will engage customers, resolve issues, coach teammates on service excellence, and support inventory and displays to drive a seamless shopping experience.