Shift Lead: Customer Experience & Store Operations

Walgreens; Springfield (OH); On-site; USD 23,000 - 32,000; Full time

Job summary

Walgreens is hiring for a store associate with leadership responsibilities and the ability to operate store functions when management is not present. You will open/close the store, manage cash, assist customers, and ensure inventory, pricing, and displays are accurate.

Strong English communication and a willingness to learn about policies and procedures are essential. The role focuses on delivering a distinctive customer experience, handling back‑of‑house processes, and supporting managers with

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management and ensures all systems start up and cash handling are completed.
• Handles product returns, refunds, cash drops, and provides change at registers.
• Delivers a distinctive and delightful customer experience to every guest.
• Engages customers, assists with products and services, and resolves issues to ensure satisfaction.
• Monitors inventory, pricing, displays, and signage to support accurate pricing and store presentation.
• Maintains store conditions, cleanliness, and compliance with policy and local regulations.

Skills

Leadership

Education

PTCB certification or pharmacy license

Job description

Walgreens is hiring for a store associate with leadership responsibilities and the ability to operate store functions when management is not present. You will open/close the store, manage cash, assist customers, and ensure inventory, pricing, and displays are accurate.

Strong English communication and a willingness to learn about policies and procedures are essential. The role focuses on delivering a distinctive customer experience, handling back‑of‑house processes, and supporting managers with