Shift Lead: Store Operations & Customer Experience

Walgreens; Amarillo (TX); On-site; USD 23,419 - 27,552; Full time

Job summary

Walgreens in Amarillo is seeking a dedicated team member to support store operations and customer service. You will open the store in the absence of management, handle cash processes, and ensure the floor and stockroom are prepared for the business day.

The role emphasizes delivering a distinctive customer experience, assisting customers with products, and helping maintain inventory and store standards. English fluency and prior leadership experience are preferred, with PTCB/certification as

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Prefer the knowledge of store inventory control.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.
• We will consider employment of qualified applicants with arrest and conviction records.

Responsibilities

• Opens and closes the store in the absence of store management, handling cash and ensuring floor/stockroom ready.
• Completes returns, refunds, cash drops, and provides change at registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services.
• Serves as a liaison between management and team members when store management is not present.

Skills

Leadership experience

English fluency

Education

PTCB certification or pharmacy license

Job description

Walgreens in Amarillo is seeking a dedicated team member to support store operations and customer service. You will open the store in the absence of management, handle cash processes, and ensure the floor and stockroom are prepared for the business day.

The role emphasizes delivering a distinctive customer experience, assisting customers with products, and helping maintain inventory and store standards. English fluency and prior leadership experience are preferred, with PTCB/certification as