Shift Lead: Standout Customer Experience & Store Ops

Walgreens; Farmers Branch (TX); On-site; USD 35,000 - 42,000; Full time

Job summary

Walgreens is seeking a dedicated team member to support store operations, cash handling, and exceptional customer service. This role requires leadership experience and a focus on accurate pricing, inventory accuracy, and safety procedures.

You will assist with deliveries, vendor coordination, and display planning while ensuring the store remains clean, organized, and compliant with regulations. Fluency in English is required and prior supervisory experience is preferred.

Qualifications

• 1 year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Passion for delivering a distinctive and delightful customer experience.

Responsibilities

• Open and close the store in the absence of management, handle required systems start-ups and cash handling.
• Complete product returns, voids, refunds, cash drops, and provide change as needed.
• Model and deliver Walgreens customer experience and best practices.
• Prepare and manage back door for deliveries and vendor interactions.
• Maintain accurate inventory and pricing, perform basic bookkeeping tasks as requested.
• Assist with displays, stock rotation, and pricing changes to comply with regulations.

Skills

Leadership

Customer service

Cash handling

Team coaching

Communication

Education

PTCB certification or pharmacy license

Tools

POS system

Store systems

Job description

Walgreens is seeking a dedicated team member to support store operations, cash handling, and exceptional customer service. This role requires leadership experience and a focus on accurate pricing, inventory accuracy, and safety procedures.

You will assist with deliveries, vendor coordination, and display planning while ensuring the store remains clean, organized, and compliant with regulations. Fluency in English is required and prior supervisory experience is preferred.