Shift Lead: Spark Customer Experience & Store Ops

Walgreens; Grand Rapids (MI); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Grand Rapids is seeking a dedicated team member to support opening and closing the store in the absence of management. You will handle cash activities, ensure the floor and stock room are ready for business, and assist with deliveries through backdoor access.

The role emphasizes delivering a distinctive customer experience and upholding store standards while collaborating with teammates to meet daily goals.

Qualifications

• At least 1 year of leadership or supervisory experience.
• Fluent in reading, writing, and speaking English.
• Preferred: knowledge of store inventory control.
• PTCB certification or state pharmacy license preferred.

Responsibilities

• Open and close the store when management is not present.
• Handle cash events: returns, refunds, cash drops, and register accuracy.
• Deliver excellent customer service and assist customers.
• Assist with inventory, pricing, and displaying merchandise.
• Support with vendor deliveries and backdoor access.
• Maintain store cleanliness and regulatory compliance.
• Communicate tasks to team and report issues to management.

Skills

Leadership experience

Fluent English

Customer service orientation

Education

PTCB certification or state pharmacy license

Job description

Walgreens in Grand Rapids is seeking a dedicated team member to support opening and closing the store in the absence of management. You will handle cash activities, ensure the floor and stock room are ready for business, and assist with deliveries through backdoor access.

The role emphasizes delivering a distinctive customer experience and upholding store standards while collaborating with teammates to meet daily goals.