Shift Lead: Service Champion & Team Coach

Anchor Point Management Group; Fort Atkinson (WI); On-site; USD 17,000 - 22,000; Full time

Job summary

Anchor Point Management Group in Fort Atkinson, WI is seeking a Shift Leader for an hourly role at our restaurant. You will supervise operations, train staff, and ensure high standards of service, cleanliness, and safety on every shift.

The role involves direct hands-on work, opening/closing responsibilities, and coaching team members to meet restaurant standards and speed of service.

Qualifications

• Must be at least 18 years old.
• Preference for internal promotees who completed required training.
• High school diploma or GED preferred.
• Minimum 6 months in a shift management or supervisory role.
• Legal right to work in the United States.
• Ability to work flexible hours.
• Basic math and reading skills.
• Solid oral and written communication skills.
• Punctuality and reliable transportation.

Responsibilities

• Greet customers and take orders.
• Prepare and package food and drink per standards.
• Operate cash registers and process payments.
• Maintain cleanliness of all areas including back of house, lobby, and restrooms.
• Assist with food prep and dishwashing.
• Restock inventory and supplies.
• Ensure compliance with food safety regulations.
• Promote new menu items and provide recommendations.
• Manage shifts to ensure fair treatment and legal compliance.
• Provide ongoing coaching and feedback to team.
• Report serious issues to manager and HR as needed.
• Conduct daily food safety and prep audits.
• Monitor inventory and cash procedures.

Skills

Customer service

Cash handling

Food safety

Team communication

Reliability

Education

High school diploma or GED

Job description

Anchor Point Management Group in Fort Atkinson, WI is seeking a Shift Leader for an hourly role at our restaurant. You will supervise operations, train staff, and ensure high standards of service, cleanliness, and safety on every shift.

The role involves direct hands-on work, opening/closing responsibilities, and coaching team members to meet restaurant standards and speed of service.