Shift Lead: Guest Experience & Operations

ANCHOR POINT MANAGEMENT GROUP

Milwaukee (WI)

On-site

USD 10,000 - 20,000

Full time

14 days+

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Job summary

ANCHOR POINT MANAGEMENT GROUP in Milwaukee, WI is seeking a shift leader to provide additional management coverage during operating hours. The role includes direct supervision, ensuring food safety, and maintaining high standards of service, cleanliness, and product quality.

You will train staff, respond to guest needs, and model proper behavior on every shift. The position involves hands-on operation, opening/closing duties when needed, and driving customer service to deliver a great restaurant

Qualifications

Must be at least 18 years old.
Minimum 6 months in a shift management or supervisory role in a service business.
High school diploma or GED preferred.
Legal right to work in the United States.
Ability to work flexible hours.
Solid oral and written communication skills.

Responsibilities

Greet customers with a friendly demeanor and accurately take their orders.
Prepare and package food and drink products according to restaurant standards.
Operate cash registers, process payments, and provide change to guests.
Maintain the cleanliness and sanitation of the restaurant including back of house, lobby, and restrooms.
Assist with opening and closing tasks and manage shifts for fair employee treatment.
Promote new menu items and provide recommendations when asked.
Ensure compliance with food safety regulations and policies.