Shift-Lead Retail Service Specialist - Auto Parts

O'Reilly Auto Parts; Johnston (RI); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance Programs

Opportunities for Career Growth

Job summary

O'Reilly Auto Parts in Johnston, RI is seeking a Retail Service Specialist to support Store Management in sales, customer service, and store operations. This role involves supervising customer service levels and performing store management duties in their absence.

The position requires strong communication skills, retail sales experience, and the ability to obtain RSS Certification. The compensation package includes competitive wages, medical benefits, 401k, and opportunities for career growth.

Qualifications

• Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge.
• ASE Certification.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Lead store team members in providing excellent customer service.
• Supervise retail showroom customer service levels.
• Ensure timely processing of buy online/ship to store orders.
• Manage retail customer returns and exchanges efficiently.
• Perform all store opening/closing duties.

Skills

Strong communication skills

Ability to obtain RSS Certification

Job description

O'Reilly Auto Parts in Johnston, RI is seeking a Retail Service Specialist to support Store Management in sales, customer service, and store operations. This role involves supervising customer service levels and performing store management duties in their absence.

The position requires strong communication skills, retail sales experience, and the ability to obtain RSS Certification. The compensation package includes competitive wages, medical benefits, 401k, and opportunities for career growth.