Shift Lead: Auto Parts Retail & Customer Service

O'Reilly Auto Parts; Cass Lake (MN); On-site; USD 15,718 - 27,965; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions from

Medical, Dental, & Vision Insurance

Tuition Educational Assistance

Opportunities for Career Growth

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager in sales, customer service, and store operations. This role may take on shift management in the manager's absence and requires strong communication and a willingness to obtain RSS certification.

Ideal candidates may have retail experience in auto parts, knowledge of automotive systems, and language skills. Company offers a comprehensive compensation package and growth opportunities.

Qualifications

• Excellent communication with customers.
• “RSS Certification” is a stated requirement for the role.

Responsibilities

• Lead store team members in delivering excellent customer service.
• Oversee customer service levels and store policies.
• Ensure timely processing of buy online/ship to store and transfers.
• Handle returns, exchanges, and refunds accurately and friendly.
• Ensure all merchandise is invoiced before shipment.
• Manage daily opening/closing duties and security checks.

Skills

Strong communication

RSS Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager in sales, customer service, and store operations. This role may take on shift management in the manager's absence and requires strong communication and a willingness to obtain RSS certification.

Ideal candidates may have retail experience in auto parts, knowledge of automotive systems, and language skills. Company offers a comprehensive compensation package and growth opportunities.