Retail Service Lead — Customer Experience & Store Ops

O'Reilly Auto Parts; Warwick (RI); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive wages

Paid Time Off

Stock Purchase Plan

401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance Programs

Career Growth Opportunities

Job summary

O'Reilly Auto Parts in Warwick, Rhode Island is seeking a Retail Service Specialist to support store operations, enhance customer service, and assume shift management responsibilities. This role involves leading the store team and ensuring high customer satisfaction through effective communication and execution of policies.

The ideal candidate will have strong communication skills and preferably retail sales experience in auto parts. Fluency in multiple languages is a plus. Competitive wages and comprehensive benefits, including medical and vision insurance, are offered.

Qualifications

• Strong communication skills are essential for effective team leadership.
• Retail sales experience in auto parts is preferred.
• Bilingual candidates, particularly Spanish speakers, are encouraged to apply.

Responsibilities

• Lead store team members in providing excellent customer service.
• Supervise customer service levels in the retail showroom.
• Ensure efficient processing of special orders and outside purchases.
• Handle retail customer returns and exchanges accurately.
• Perform all store opening/closing duties.

Skills

Strong communication skills

Ability to obtain RSS Certification

Retail sales experience

Automotive systems knowledge

Fluency in multiple languages

Job description

O'Reilly Auto Parts in Warwick, Rhode Island is seeking a Retail Service Specialist to support store operations, enhance customer service, and assume shift management responsibilities. This role involves leading the store team and ensuring high customer satisfaction through effective communication and execution of policies.

The ideal candidate will have strong communication skills and preferably retail sales experience in auto parts. Fluency in multiple languages is a plus. Competitive wages and comprehensive benefits, including medical and vision insurance, are offered.