Shift-Lead Retail Service Specialist - Auto Parts

O'Reilly Auto Parts; Ankeny (IA); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k

Medical, Dental, & Vision Insurance

Team Member Health/Wellbeing Programs

Tuition Educational Assistance Programs

Opportunities for Career Growth

Job summary

O'Reilly Auto Parts in Ankeny, Iowa is seeking a Retail Service Specialist to support daily store operations and customer engagement. This role involves leading a team to ensure exceptional service quality, managing customer interactions, and performing opening and closing procedures.

The ideal candidate should possess strong communication skills and retail experience in auto parts, while bilingual candidates are encouraged to apply. A competitive compensation package with benefits like health insurance and 401k is offered.

Qualifications

• Strong communication skills required for effective team and customer interaction.
• Ability to obtain RSS Certification is necessary for role.
• Retail sales experience preferred, particularly in auto parts.

Responsibilities

• Lead store team in providing excellent customer service.
• Supervise customer service operations in the retail showroom.
• Ensure timely processing of customer orders and returns.
• Perform all store opening and closing duties.

Skills

Strong communication skills

Ability to obtain RSS Certification

Retail sales experience, preferably in auto parts

Automotive systems and repair knowledge

ASE Certification

Fluency in multiple languages (Spanish desired)

Job description

O'Reilly Auto Parts in Ankeny, Iowa is seeking a Retail Service Specialist to support daily store operations and customer engagement. This role involves leading a team to ensure exceptional service quality, managing customer interactions, and performing opening and closing procedures.

The ideal candidate should possess strong communication skills and retail experience in auto parts, while bilingual candidates are encouraged to apply. A competitive compensation package with benefits like health insurance and 401k is offered.