Shift-Lead: Retail Service Specialist

O'Reilly Auto Parts; Springfield (MO); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

Stock purchase plan

401k with employer contributions

Medical, dental, & vision insurance

Tuition educational assistance

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support store operations and management. This role includes leading the team to provide excellent customer service and ensuring smooth store operations.

Bilingual candidates are encouraged to apply, and strong communication skills are essential. The position involves various responsibilities, such as managing customer service efforts across multiple areas and overseeing inventory processes.

Qualifications

• Strong communication skills are essential.
• Ability to obtain RSS Certification is required.
• Understanding of automotive systems is a plus.

Responsibilities

• Lead store team members in providing excellent customer service.
• Ensure customer service programs are executed properly.
• Process all buy online/ship to store orders efficiently.

Skills

Strong communication skills

Retail sales experience

Automotive systems knowledge

Fluency in multiple languages

Education

RSS Certification

ASE Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support store operations and management. This role includes leading the team to provide excellent customer service and ensuring smooth store operations.

Bilingual candidates are encouraged to apply, and strong communication skills are essential. The position involves various responsibilities, such as managing customer service efforts across multiple areas and overseeing inventory processes.