Shift-Lead: Retail Service & Customer Experience

O'Reilly Automotive; Meridian (ID); On-site; USD 33,000 - 52,000; Full time

Benefits offered by this job

Competitive wages

401k plan

Medical, dental, vision

Tuition assistance

Career growth

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support Store Managers in sales, customer service, store appearance, and operations. The role may include shift management when managers are absent, and bilingual candidates are encouraged to apply.

Responsibilities include leading a team to deliver exceptional service to retail and professional customers, supervising showroom service levels, and ensuring timely processing of orders and returns.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and ensure team executes on service programs.
• Ensure phone calls are answered per policy and orders are processed timely.
• Coordinate buy online/ship to store, transfers, and add orders and notify customers on shipment arrivals.

Skills

Strong communication skills

RSS Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support Store Managers in sales, customer service, store appearance, and operations. The role may include shift management when managers are absent, and bilingual candidates are encouraged to apply.

Responsibilities include leading a team to deliver exceptional service to retail and professional customers, supervising showroom service levels, and ensuring timely processing of orders and returns.