Shift Lead, Retail Service Specialist

O'Reilly Auto Parts; Peoria (IL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions from

Medical, dental, & vision insurance

Tuition assistance programs

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and manage shift responsibilities, ensuring top customer service and efficient store operations. Bilingual candidates are encouraged to apply and may assume duties in the manager’s absence.

The role emphasizes team leadership, sales support, and accurate handling of orders, returns, and deposits in a dynamic retail environment. Equal opportunity employer.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge.
• ASE Certification.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the retail showroom and ensure policy compliance.
• Handle telephone inquiries per company policy.
• Process buy online/ship to store, transfers, and DC add orders and notify customers on shipments.
• Manage special orders and outside purchases per procedure.
• Process returns and refunds accurately and efficiently.
• Invoice merchandise and manage core charges and warranties.
• Communicate Zipline messages and delegate merchandising tasks.
• Ensure adherence to work schedules and clock-in/out policies.
• Perform store opening/closing duties and day-end procedures, money handling and deposits.
• Carry out other duties as assigned.

Skills

Communication skills

Retail sales

Auto systems knowledge

Spanish language

Education

RSS Certification

ASE Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and manage shift responsibilities, ensuring top customer service and efficient store operations. Bilingual candidates are encouraged to apply and may assume duties in the manager’s absence.

The role emphasizes team leadership, sales support, and accurate handling of orders, returns, and deposits in a dynamic retail environment. Equal opportunity employer.