Shift Lead: Retail Service & Customer Experience

O'Reilly Auto Parts; Waynesville (NC); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

Stock purchase plan

Medical, dental, & vision insurance

Tuition educational assistance programs

Opportunities for career growth

Job summary

A leading auto parts retailer in Waynesville is seeking a Retail Service Specialist. The role supports management in operations and sales while ensuring excellent customer service. Candidates should possess strong communication skills, retail sales experience, and automotive knowledge. Bilingual applicants are encouraged to apply. The position offers competitive wages, benefits, and opportunities for career growth.

Qualifications

• Bilingual candidates encouraged to apply.
• Experience in auto parts retail is preferred.
• Knowledge of automotive systems and repairs is desired.

Responsibilities

• Support Store Manager and Assistant Managers in operations.
• Lead store team in providing customer service.
• Supervise customer service levels and team member execution.
• Manage special orders and customer returns efficiently.
• Perform store opening and closing duties.

Skills

Strong communication skills

Retail sales experience

Automotive systems and repair knowledge

Fluency in multiple languages

Education

Ability to obtain RSS Certification

ASE Certification

Job description

A leading auto parts retailer in Waynesville is seeking a Retail Service Specialist. The role supports management in operations and sales while ensuring excellent customer service. Candidates should possess strong communication skills, retail sales experience, and automotive knowledge. Bilingual applicants are encouraged to apply. The position offers competitive wages, benefits, and opportunities for career growth.