Shift Lead: Retail Service & Customer Experience

O'Reilly Auto Parts; Forest Park (GA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive Wages

Paid Time Off

401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance Programs

Opportunities for Career Growth

Job summary

A leading auto parts retailer in Georgia seeks a Retail Service Specialist to support store management and ensure excellent customer service. You'll supervise team performance, process customer returns, and manage store operations. The ideal candidate will have strong communication skills and retail experience, with a desire for career growth within the organization. Enjoy competitive wages, benefits, and a commitment to employee development.

Qualifications

• Strong communication skills are essential.
• Ability to obtain RSS Certification is required.
• Retail sales experience in auto parts is preferred.

Responsibilities

• Support Store Manager and Assistant Managers in store operations.
• Lead team in providing excellent customer service.
• Process customer returns and exchanges efficiently.

Skills

Strong communication skills

Retail sales experience

Fluency in multiple languages

Education

RSS Certification

ASE Certification

Job description

A leading auto parts retailer in Georgia seeks a Retail Service Specialist to support store management and ensure excellent customer service. You'll supervise team performance, process customer returns, and manage store operations. The ideal candidate will have strong communication skills and retail experience, with a desire for career growth within the organization. Enjoy competitive wages, benefits, and a commitment to employee development.