Shift Lead: Retail Service & Customer Experience

O'Reilly Auto Parts; Tucson (AZ); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance Programs

Opportunities for Career Growth

Job summary

A leading auto parts retailer in Tucson, Arizona, seeks a Retail Service Specialist to support management and ensure excellent customer service. This role includes supervising team performance, managing store operations, and processing customer transactions. Candidates should possess strong communication skills, retail sales experience, and the ability to obtain certifications. Competitive wages, benefits like medical and dental insurance, and career growth opportunities are part of the total compensation package.

Qualifications

• Ability to obtain RSS Certification.
• Retail sales experience, preferably in auto parts.
• Fluency in multiple languages, especially Spanish.

Responsibilities

• Support the Store Manager and Assistant Managers in sales and operations.
• Lead store team in providing excellent customer service.
• Supervise customer service levels in the retail showroom.
• Manage store opening and closing duties.
• Process retail customer returns and exchanges efficiently.

Skills

Strong communication skills

Retail sales experience

Automotive systems knowledge

Fluency in Spanish

Education

RSS Certification

ASE Certification

Job description

A leading auto parts retailer in Tucson, Arizona, seeks a Retail Service Specialist to support management and ensure excellent customer service. This role includes supervising team performance, managing store operations, and processing customer transactions. Candidates should possess strong communication skills, retail sales experience, and the ability to obtain certifications. Competitive wages, benefits like medical and dental insurance, and career growth opportunities are part of the total compensation package.