Shift Lead: Retail Service & Customer Experience

O'Reilly Auto Parts; Walker (LA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance Programs

Opportunities for Career Growth

Job summary

A leading automotive parts retailer in Walker, Louisiana, is seeking a Retail Service Specialist to support store managers and lead customer service efforts. The role involves managing staff, ensuring high service levels, and performing operational duties. Candidates with retail sales experience and automotive knowledge are preferred. The company offers competitive wages, health benefits, and career growth opportunities.

Qualifications

• Strong communication skills are essential for interacting with customers effectively.
• Retail sales experience, preferably in auto parts, is highly desired.
• Knowledge of automotive systems and repair will benefit the role.

Responsibilities

• Lead store team members to provide excellent customer service.
• Supervise customer service levels and ensure compliance with company policies.
• Perform shift management responsibilities in the absence of management.

Skills

Strong communication skills

Retail sales experience

Automotive systems and repair knowledge

Fluency in multiple languages

ASE Certification

Education

Ability to obtain RSS Certification

Job description

A leading automotive parts retailer in Walker, Louisiana, is seeking a Retail Service Specialist to support store managers and lead customer service efforts. The role involves managing staff, ensuring high service levels, and performing operational duties. Candidates with retail sales experience and automotive knowledge are preferred. The company offers competitive wages, health benefits, and career growth opportunities.