Shift Lead: Retail Service & Customer Experience

O'Reilly Auto Parts; Crestview (FL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive Wages

Paid Time Off

Stock Purchase Plan

401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance Programs

Opportunities for Career Growth

Job summary

A leading auto parts retailer located in Crestview, Florida, seeks a Retail Service Specialist to support management in sales and customer service while ensuring store operations and team supervision. The ideal candidate will possess strong communication skills, retail sales experience, and be able to obtain RSS Certification. The role includes responsibilities for managing customer interactions efficiently and supervising team members for optimal customer service performance. This position offers competitive wages and various health benefits.

Qualifications

• Strong communication skills are essential for effectively managing customer interactions.
• Retail sales experience, preferably in auto parts, is desired.
• Automotive systems and repair knowledge will facilitate customer support.

Responsibilities

• Lead store team members in providing excellent customer service.
• Supervise customer service levels in the retail showroom.
• Ensure efficient processing of buy online/ship to store orders.

Skills

Strong communication skills

Retail sales experience

Automotive systems and repair knowledge

Fluency in multiple languages

Education

RSS Certification

ASE Certification

Job description

A leading auto parts retailer located in Crestview, Florida, seeks a Retail Service Specialist to support management in sales and customer service while ensuring store operations and team supervision. The ideal candidate will possess strong communication skills, retail sales experience, and be able to obtain RSS Certification. The role includes responsibilities for managing customer interactions efficiently and supervising team members for optimal customer service performance. This position offers competitive wages and various health benefits.