Shift Lead: Retail Service & Customer Experience

O'Reilly Auto Parts; Riverdale (GA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k

Medical, Dental, & Vision Insurance

Team Member Health/Wellbeing Programs

Tuition Educational Assistance Programs

Opportunities for Career Growth

Job summary

A leading auto parts retailer in Riverdale, Georgia seeks a Retail Service Specialist to support Store Management functions. Duties include leading the store team in customer service, supervising showroom operations, ensuring efficient processing of orders and returns, and performing store closing procedures. Candidates should possess strong communication skills, have retail sales experience (preferably in auto parts), and be able to obtain an RSS Certification. This position includes a competitive compensation package and opportunities for career growth.

Qualifications

• Strong communication skills are essential.
• Ability to obtain an RSS Certification is required.
• Retail sales experience in auto parts is preferred.

Responsibilities

• Lead store team members in customer service.
• Supervise customer service levels in the showroom.
• Process buy online/ship to store orders efficiently.
• Ensure retail customer returns are handled correctly.
• Perform all store opening/closing duties.

Skills

Strong communication skills

Retail sales experience

Fluency in multiple languages

Education

Ability to obtain RSS Certification

ASE Certification

Job description

A leading auto parts retailer in Riverdale, Georgia seeks a Retail Service Specialist to support Store Management functions. Duties include leading the store team in customer service, supervising showroom operations, ensuring efficient processing of orders and returns, and performing store closing procedures. Candidates should possess strong communication skills, have retail sales experience (preferably in auto parts), and be able to obtain an RSS Certification. This position includes a competitive compensation package and opportunities for career growth.