Shift Lead - Retail Ops & Customer Experience

Walgreens; Town of Hartland (WI); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a team member who can successfully open and close the store in management's absence, handle cash operations, and assist with deliveries and returns. You will greet customers, resolve questions, and help teammates maintain inventory and pricing accuracy.

The role emphasizes customer experience, adherence to policy, and collaboration with store operations to ensure a smooth shopping environment.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of management, including required system start-ups and cash handling.
• Complete product returns, refunds, cash drops to the safe, and provide change to registers.
• Engage customers with a friendly, helpful service mindset and resolve issues to ensure a positive experience.
• Assist with vendor deliveries, inventory management, and price changes while maintaining accurate records.
• Maintain store appearance, pricing signage, and backroom organization in line with policies.
• Ensure compliance with state and local regulations and protect cash handling procedures.

Job description

Walgreens is seeking a team member who can successfully open and close the store in management's absence, handle cash operations, and assist with deliveries and returns. You will greet customers, resolve questions, and help teammates maintain inventory and pricing accuracy.

The role emphasizes customer experience, adherence to policy, and collaboration with store operations to ensure a smooth shopping environment.