Shift Lead: Retail Ops & Customer Experience

Walgreens; Sparks (NV); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a candidate to support store operations, customer service, and daily cash handling in Sparks, NV. You will assist with opening and closing procedures, product returns, refunds, and ensure the floor and stock room are ready for business hours.

You will engage customers, resolve questions, and uphold Walgreens service standards while supporting pricing, inventory, displays, and backroom organization to deliver a consistent, delightful shopping experience.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management and handles cash and store readiness for the day.
• Processes product returns, refunds, and cash handling.
• Delivers a distinctive and delightful customer experience.
• Engages customers and assists with products and services to ensure a positive experience.
• Maintains accurate pricing, displays, inventory, and backroom organization.
• Supports store operations including vendor deliveries and policies compliance.

Skills

Leadership experience

Customer service

English proficiency

Store systems knowledge

Education

PTCB certification or pharmacy license

Pharmacy license

Tools

POS systems

Job description

Walgreens is seeking a candidate to support store operations, customer service, and daily cash handling in Sparks, NV. You will assist with opening and closing procedures, product returns, refunds, and ensure the floor and stock room are ready for business hours.

You will engage customers, resolve questions, and uphold Walgreens service standards while supporting pricing, inventory, displays, and backroom organization to deliver a consistent, delightful shopping experience.