Shift Lead: Retail Ops & Customer Experience

Walgreens; Scottsdale (AZ); On-site; USD 48,712,000 - 57,308,000; Full time

Job summary

Walgreens in Scottsdale, AZ is hiring for a keyholder/lead role responsible for opening and closing, cash handling, and ensuring a smooth store operation in management's absence.

The position emphasizes customer service excellence, inventory control, and team coordination. A minimum of one year in a supervisory or retail lead role is required, with fluent English and PTCB/pharmacy license if required by state.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent in reading, writing, and speaking English.
• Knowledge of store inventory control preferred.
• PTCB certification or pharmacy license may be required by state.
• Equal Opportunity Employer statement.

Responsibilities

• Open/close the store in the absence of management, including cash handling and door access.
• Handle product returns, refunds, cash drops, and pricing adjustments.
• Deliver a distinctive and delightful customer experience.
• Engage customers, resolve issues, and share service best practices.
• Assist with inventory, displays, and vendor deliveries; support pricing and signage.
• Communicate tasks and report issues when management is not present.
• Attend training and complete required PPLs.

Skills

Leadership experience

Customer service

English proficiency

Education

PTCB certification or pharmacy license

Job description

Walgreens in Scottsdale, AZ is hiring for a keyholder/lead role responsible for opening and closing, cash handling, and ensuring a smooth store operation in management's absence.

The position emphasizes customer service excellence, inventory control, and team coordination. A minimum of one year in a supervisory or retail lead role is required, with fluent English and PTCB/pharmacy license if required by state.