Shift Lead: Customer Experience & Store Operations

Walgreens Co.; Concord (CA); On-site; USD 25,000 - 32,000; Full time

Job summary

Walgreens Co. is seeking a store associate in California to open/close the store when management is absent and handle cash tasks with accuracy. You will assist customers, process returns, refunds, and support inventory and displays to ensure a high standard of service.

The role emphasizes delivering a delightful customer experience, maintaining store standards, and supporting pharmacy/front-end operations as needed. Excellent English communication and prior retail leadership are preferred.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Ability to handle cash, refunds, and customer service calmly.
• Will obtain/maintain required state certifications if applicable.

Responsibilities

• Open and close the store in the absence of management with system start-ups and cash handling.
• Process product returns, order voids, customer refunds, and cash drops.
• Model and deliver a distinctive, delightful customer experience.
• Assist with inventory, pricing, displays, and backroom organization.
• Maintain store cleanliness and comply with policies and regulations.
• Support pharmacy-related windows and tasks as requested.

Skills

Customer service

Leadership

Fluent English

Cash handling

Education

PTCB certification

Pharmacy license

Tools

POS system

Cash register

Job description

Walgreens Co. is seeking a store associate in California to open/close the store when management is absent and handle cash tasks with accuracy. You will assist customers, process returns, refunds, and support inventory and displays to ensure a high standard of service.

The role emphasizes delivering a delightful customer experience, maintaining store standards, and supporting pharmacy/front-end operations as needed. Excellent English communication and prior retail leadership are preferred.